Imperial Wins Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Imperial Wins Casino in relation to your use of the website and its services. They apply to all visitors, registered account holders and other users. Additional rules may apply to specific games, payment methods, promotions, competitions or other features. Where additional rules are provided, they form part of these Terms & Conditions and should be read before you use the relevant service.

Imperial Wins Casino may update, replace or amend these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to the website, improvements to services, risk controls or operational needs. The latest version will be made available on the website. Your continued use of the website after an updated version is published may be treated as acceptance of the revised terms. If you do not agree with a change, you should stop using the website and follow the available account closure or withdrawal process.

You are responsible for reading the information presented on the website, including game rules, payment information, promotion conditions, privacy information and responsible gambling guidance. If any information is unclear, do not proceed until you have obtained an explanation through the available support channels.

Eligibility and lawful use

• You must be at least 18 years old and legally permitted to use gambling services in the place where you are located.
• You must use the website only for lawful purposes and in accordance with applicable Australian laws and regulations.
• You must not use the website if gambling services are restricted or prohibited where you are located.
• You must not allow another person to use your account or access the website through your account credentials.
• You must provide accurate information and cooperate with reasonable identity, age, location and source-of-funds checks.
• You must not use the website while impaired, under pressure from another person or in a way that may put your wellbeing or finances at risk.

2. Accounts, verification and security

An account may be required to access certain features. You may only create and use an account for yourself. Account information must be complete, current and accurate. If your personal circumstances or details change, you should update the information as soon as reasonably possible or request assistance through the available contact options.

Imperial Wins Casino may request documents or other information to verify your identity, age, location, payment method or source of funds. Verification may be required before deposits, withdrawals, gameplay or other account activity can continue. Documents must be genuine, current and provided in the requested format. If required information is not provided, or if information cannot be verified, access to an account or transaction may be restricted.

You are responsible for keeping your username, password, verification information and devices secure. Do not share your password or permit another person to use your account. If you believe that your account has been accessed without permission, contact the available support service promptly and change your password where possible. You remain responsible for activity carried out through your account until the account has been secured, except where applicable law provides otherwise.

One person must not operate multiple accounts unless expressly permitted. Imperial Wins Casino may review accounts that appear to be connected, duplicated or operated for another person. Where there is a reasonable concern about account ownership, identity, fraud, collusion, misuse or a breach of these terms, account access or transactions may be placed on hold while the matter is reviewed.

Prohibited conduct

• Using false, misleading, stolen or unauthorised information.
• Attempting to bypass age, identity, location, security or responsible gambling controls.
• Using software, devices, scripts, bots or other tools intended to interfere with the website or gain an unfair advantage.
• Exploiting an error, technical fault, pricing issue or game malfunction instead of reporting it.
• Engaging in fraud, money laundering, chargeback abuse, collusion or any other unlawful activity.
• Harassing staff, other users or service providers, or disrupting the normal operation of the website.

3. Deposits, withdrawals and gameplay

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You should check the payment information shown at the time of the transaction, including any applicable fees, restrictions or processing requirements. A deposit may be declined, reversed or held for review where the payment cannot be authorised, the account is not verified or a risk concern arises.

Funds held in an account are intended for lawful gaming activity and may not be used to support illegal conduct or to disguise the source of funds. Imperial Wins Casino may carry out checks required by applicable law and may delay or restrict a transaction while those checks are completed. You must not deposit money that you cannot afford to lose or use gambling as a way to manage financial difficulties.

Withdrawal requests are subject to account verification, payment checks, applicable transaction rules and any conditions displayed on the website. A withdrawal may need to be returned to an approved payment method or processed using another reasonable method. Imperial Wins Casino may request further information before releasing funds. Processing times can vary depending on verification, the chosen payment provider, weekends, public holidays and other circumstances outside the website’s control.

You should review a withdrawal request carefully before confirming it. If a transaction is cancelled, rejected or cannot be completed, the relevant funds may be returned to the account or handled in accordance with applicable law and the information shown on the website. Any suspected unauthorised payment should be reported promptly to the payment provider and to the available support service.

Games and results

Each game may have its own rules, instructions, betting options and settlement method. You are responsible for reviewing those rules before placing a wager. A wager is generally treated as accepted when it is recorded by the website, subject to applicable game rules and technical confirmation. If a game is interrupted by a system error, connection problem or other technical issue, Imperial Wins Casino may investigate the event and take reasonable corrective action.

Game outcomes are determined by the relevant game system and its rules. You accept the risks associated with gambling and understand that past results do not predict future results. Unless required by law, bets cannot be changed or cancelled after acceptance. Where a technical error or obvious mistake affects a game, wager or result, Imperial Wins Casino may void, correct or settle the affected activity in a fair and lawful manner.

4. Promotions, responsible gambling and privacy

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to the specific conditions displayed with the relevant offer. Those conditions may include eligibility requirements, qualifying activity, expiry dates, wagering or playthrough requirements, game restrictions, withdrawal rules and limits on use. You should read the full offer conditions before opting in or relying on a promotional benefit.

Unless otherwise stated, promotions are intended for one eligible person, household, device or account. Imperial Wins Casino may withdraw, amend or refuse a promotion where there is a breach of the relevant conditions, misuse, technical error, suspected fraud or conduct designed to obtain an unfair advantage. Promotional balances may be removed where the offer has been used contrary to its stated rules or applicable law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play and do not exceed the amount or time you can comfortably afford. Never chase losses, borrow money to gamble or continue playing because you feel pressured to win back money already lost.

• Set personal deposit, spending or time limits where those tools are available.
• Take regular breaks and avoid gambling when upset, tired, intoxicated or under financial stress.
• Keep gambling separate from essential household expenses and financial commitments.
• Consider a temporary break or account closure if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
• Contact the available support service if you need help understanding responsible gambling tools or restrictions.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used for account administration, identity and age verification, payment processing, security, fraud prevention, customer support, legal compliance and responsible gambling measures. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.

By creating an account, you may receive service-related communications needed to operate your account. Marketing communications will be managed in accordance with applicable requirements and available preferences. You should keep your contact details current so that important account, security or transaction information can reach you.

5. Suspension, liability and general provisions

Suspension and account closure

You may stop using the website or request account closure through the available account or support process. Any request for closure should be made by you and may be subject to reasonable verification. Account closure does not remove obligations that arose before closure, including obligations connected with transactions, investigations, disputes, responsible gambling controls or legal requirements.

Imperial Wins Casino may suspend, restrict or close an account where it is reasonably necessary to protect users, comply with law, investigate activity, manage risk, address a technical issue or enforce these Terms & Conditions. Where permitted, information about the reason and any available next steps may be provided. Funds will be handled in accordance with applicable law, verification requirements and the circumstances of the account.

Website availability and liability

The website and its services may be changed, interrupted, suspended or withdrawn from time to time. Availability may be affected by maintenance, telecommunications, payment providers, internet services, equipment, software or events outside reasonable control. Imperial Wins Casino does not guarantee that the website will always be available, uninterrupted, error-free or suitable for every device or purpose.

To the extent permitted by law, you use the website at your own risk. Imperial Wins Casino is not responsible for loss caused by your failure to protect account details, use of an unsupported device, unauthorised access caused by your actions, inaccurate information supplied by you or circumstances beyond reasonable control. Nothing in these Terms & Conditions excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Complaints, governing law and contact

If you have a question, dispute or complaint, first review the relevant game, payment, promotion or account information and then use the support or contact channel made available on the website. Provide enough information for the matter to be investigated, while avoiding the submission of unnecessary sensitive information. Complaints may be reviewed using internal procedures and may require identity verification or supporting documents.

These Terms & Conditions are intended to operate subject to the laws and regulatory requirements that apply to the services and to you. If a court or competent authority determines that part of these terms is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.

If you have any concern about these Terms & Conditions, responsible gambling, account security or a transaction, stop using the affected service and contact Imperial Wins Casino through the current support options shown on the website. The version published on the website is the version that applies from its stated effective date.