Privacy Policy

About this Privacy Policy

Imperial Wins Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through our website, account services, customer support channels, promotions and related online services. It should be read together with any other notices shown when information is collected, including account, payment, verification or marketing notices.

Personal information means information that identifies you, or information that can reasonably be linked to you. The information we handle depends on how you use the site and the services you request. You may be able to browse some public areas without providing information, but an account and certain services require information so that we can operate them properly.

By using the website or providing information, you acknowledge that your information may be handled as described in this policy. Where consent is required, we will seek it in an appropriate way. You can withdraw consent for marketing at any time, although withdrawing consent does not necessarily affect processing that is required to provide an account, meet legal obligations, prevent fraud or protect the security of the service.

Information we collect and why we use it

We may collect information directly from you, automatically from the device or browser you use, and from service providers that help us operate the site. The types of information may include the following:

• Account details, such as your name, date of birth, contact details, username, login information and account preferences.
• Identity and verification information, such as copies or details from identity documents, information used to confirm age and identity, and records of verification checks.
• Payment and transaction information, such as deposits, withdrawals, wagers, account balances, payment method details, transaction history and records needed to investigate payment issues.
• Communications and support information, such as messages, requests, complaints, feedback and records of conversations with our support team.
• Device and technical information, such as IP address, browser type, operating system, device identifiers, general location information, access times and information about how you use the website.
• Cookie and similar technology information, such as pages viewed, preferences, session details and interactions with website features.

We use this information for purposes connected with providing and managing the service. These purposes may include creating and maintaining your account, processing transactions, displaying your account history, responding to questions, improving the website and keeping records of service activity.

We may also use information to verify your identity and age, carry out anti-fraud and security checks, identify suspicious or unauthorised activity, manage risks, prevent misuse and support responsible operation of the platform. These checks may involve comparing information provided by you with information available from verification or risk-management service providers.

Information may be used to meet legal and regulatory obligations that apply to online gambling services, payment activity, identity checks, financial crime prevention, record keeping and complaints handling. We may also use information to enforce our terms, protect our rights and the rights of players, resolve disputes and respond to lawful requests from authorised bodies.

Where permitted, we may use contact details to send service messages, account notices, security alerts and information about products or promotions. Marketing communications will be handled in accordance with applicable requirements. You can opt out of promotional messages without necessarily stopping important service or security communications.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to make the site work, remember preferences, maintain secure sessions, understand website usage and support relevant communications. Some cookies are necessary for account and security functions, while others help us analyse performance or improve the player experience.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work correctly, and you may need to enter preferences again. Browser controls differ, so check the settings or help information for the browser and device you use.

When information may be shared

We may share personal information where it is reasonably necessary to provide the service, meet obligations, protect players or manage the website. This may include sharing relevant information with payment providers, identity and age verification providers, fraud and security providers, technology suppliers, customer support providers, hosting providers, professional advisers and other service providers working on our behalf.

Service providers should only receive information that is relevant to the task they perform. They may be required to use appropriate safeguards and to handle information only for agreed purposes. Information may also be disclosed where necessary to investigate suspected fraud, protect the security of the service, enforce terms, resolve a dispute or comply with a lawful request.

Some service providers may handle information from locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate protection and to manage the information consistently with the purpose for which it was collected. The safeguards used can depend on the type of information and the service involved.

Security

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure login processes, monitoring, verification procedures and the careful selection of service providers.

No online service can guarantee complete security. You are responsible for keeping your password and account credentials confidential, using a secure device and contacting support promptly if you believe your account has been accessed without permission. We may ask for information to confirm your identity before discussing an account or completing a privacy request.

Your privacy rights and requests

You may have rights in relation to the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and any obligations that apply to the service. You can ask us to explain how your information is handled and may request:

• Access to personal information we hold about you, subject to appropriate verification and any valid restrictions.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of personal information where there is no valid reason for us to keep it, subject to legal, security, dispute or operational requirements.
• Withdrawal of consent to marketing communications, including a request to stop using your contact details for promotional messages.

To make a privacy request, email support@imperialwinscasino.click. Please describe your request clearly and include enough information for us to understand what you are asking for. For your protection, we may need to verify your identity before providing information, changing account details or taking action.

If you ask to correct information, we may request the updated details or supporting documents needed to confirm the correction. If you ask for deletion, closing an account does not automatically mean that every record can be removed immediately. Some information may need to be retained to meet legal obligations, support security and fraud prevention, resolve disputes, process outstanding transactions or maintain required business records.

You can withdraw consent to marketing by contacting support@imperialwinscasino.click or by using an unsubscribe option included in a promotional message, where available. After an opt-out request, promotional communications should stop within a reasonable period. You may still receive essential messages about your account, transactions, security, service changes or other matters needed to administer the service.

We aim to respond to privacy requests within a reasonable timeframe. If a request is complex, requires additional verification or cannot be completed in full, we will explain the position where appropriate. We may refuse or limit a request where permitted or required, including where responding could affect another person's privacy, compromise security, interfere with fraud prevention or conflict with a legal record-keeping obligation.

Retention, account closure and policy updates

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The length of time depends on the nature of the information, why it was collected, whether the account remains active, and whether there are outstanding transactions, complaints, disputes or security matters.

Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This may include identity, verification, payment, transaction, account and communications records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer used to identify you.

If you close your account, we may retain limited information where needed to prevent repeated misuse, protect the security of the service, meet record-keeping requirements, respond to enquiries or comply with other obligations. Account closure may also limit your ability to access past account information, so you should request any records you need before closure where possible.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on this page. Where a change is important, we may provide additional notice through the website or an appropriate account communication. You should review this page periodically to understand how current information practices apply.

If you have a question, concern or request about privacy or the handling of your personal information, contact support@imperialwinscasino.click. Please do not send payment passwords or other unnecessary sensitive information in an initial message.