Responsible Gaming

Our approach to safer gambling

Responsible gaming means making informed choices about when, how often and how much you gamble. It also means understanding that casino games are based on chance. Each game result is independent, and previous results do not determine future outcomes. No betting system, strategy or pattern can guarantee a win. A losing run does not make a win more likely, while a winning run does not mean that future results will continue in the same way.

Gambling should never be treated as a source of income, a financial investment or a way to recover losses. Only use funds that are available for entertainment after essential costs have been covered. Do not gamble with money needed for rent, bills, food, debt repayments, education or other important commitments. If gambling starts to create stress, conflict or financial pressure, stop playing and consider seeking independent support.

Before you play, decide how much money and time you are prepared to spend. Set a personal budget for the session and avoid changing it because of excitement, frustration or the hope of winning back money. When you reach your limit, end the session. Taking regular breaks can help you remain aware of how long you have been playing and how you are feeling.

• Gamble for entertainment only, never as a way to earn money.
• Set a spending limit before starting a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Never chase losses by increasing bets or extending a session.
• Do not gamble when upset, tired or under the influence of alcohol or medication.
• Avoid gambling to escape loneliness, stress, sadness or other difficult feelings.
• Keep your account details private and do not allow other people to use your account.
• Review your gambling habits regularly and take action if they change.

Tools for managing your play

Account controls may help you manage your gambling. Depending on the features available on the platform, these controls can include deposit limits, spending or wagering limits, session reminders, time-outs and access to account activity. A limit is most useful when it is chosen before play begins and followed consistently. Review the available controls in your account or use the approved support channel shown on the website if you need help understanding how they work.

Deposit and spending limits

A deposit limit can help restrict the amount added to an account during a selected period. A spending or wagering limit may help you keep your play within a planned budget. Consider your ordinary income, essential expenses and other financial commitments before selecting a limit. Do not choose an amount simply because it would allow you to continue playing after a loss.

Time-outs and session reminders

A session reminder can help you keep track of how long you have been playing. A time-out can provide space to pause and reconsider your gambling habits. These tools are not a substitute for personal responsibility, but they can make it easier to follow a plan. When a break begins, avoid returning to play simply because you feel bored, frustrated or determined to change the result of an earlier session.

Self-exclusion and account closure

If you feel that a longer break would be helpful, consider requesting self-exclusion or account closure through the approved process available on the website. Self-exclusion is a stronger measure intended for people who want to prevent themselves from gambling for a defined period or until they decide it is safe to return. Read the applicable information carefully before confirming a request, as restrictions may affect access to the account and related activity.

Do not create another account or use somebody else’s account to avoid a gambling restriction. If you have requested self-exclusion or closure, keep the restriction in place and seek independent support. Removing gambling applications, turning off promotional communications and using device or banking controls may also help you maintain a break.

Recognising when gambling may be a problem

Problem gambling can develop gradually and may affect anyone. You do not need to wait for serious financial harm before asking for help. Consider your gambling habits honestly and pay attention to changes in your mood, spending, relationships, work or study. Concern from a family member or friend can also be an important reason to pause and review your behaviour.

• Spending more time or money gambling than you planned.
• Increasing the size of bets to achieve the same excitement.
• Trying to win back money after a loss, often called chasing losses.
• Feeling restless, irritable or anxious when trying to cut back.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, selling possessions or using credit to gamble.
• Missing work, study, social events or family responsibilities because of gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Feeling regret, shame or distress after gambling but continuing to play.
• Neglecting household expenses or other important financial commitments.
• Returning to gambling soon after deciding to stop or take a break.

One or more of these signs can be a reason to stop and seek advice. Talk openly with someone you trust, such as a family member, friend, counsellor or qualified health professional. An honest conversation can make it easier to create a plan, protect your finances and access appropriate support. You can ask for help even if you are unsure whether your gambling has become a serious problem.

If gambling has affected your finances, avoid taking out further credit or making urgent decisions while distressed. Consider separating gambling funds from everyday money, reviewing recurring payments and asking a trusted person to help you manage a budget. Independent financial counselling may also help you understand your options. Support should be sought without delay if gambling is affecting your safety, housing, relationships, work, study or mental health.

Support available in Australia

Free and confidential gambling support is available to people in Australia, including people who are worried about someone else’s gambling. Gambling support services can provide information, counselling, financial guidance and practical help with reducing or stopping gambling. You can contact an Australian gambling help service through its current official website or another verified public channel. Service availability and contact methods may vary by state or territory.

You do not have to manage the situation alone. A counsellor can help you understand the reasons behind your gambling, identify triggers, plan a break and work through financial or relationship concerns. Support is also available for partners, relatives and friends who may be affected by another person’s gambling. Speaking to a professional does not require you to have all the answers or make an immediate long-term decision.

If you feel at immediate risk of harming yourself or another person, contact emergency services or an appropriate crisis support service in Australia without delay. Gambling concerns can feel overwhelming, but urgent assistance is available. Your safety is more important than any account balance, bet or loss.

Practical steps you can take today

1. Stop gambling and take a clear break from the website and related applications.
2. Review your recent gambling activity and identify the amount of time and money involved.
3. Set or reduce available account limits and request a time-out, self-exclusion or closure if needed.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Remove stored payment methods and avoid using credit or borrowed money for gambling.
6. Contact an independent Australian gambling support service for confidential advice.
7. Seek financial counselling if gambling has created debt or affected essential expenses.
8. Consider device, banking or payment controls that can help prevent further gambling.

Age, account security and personal responsibility

Gambling is for adults only. People under the legal gambling age must not create or use an account. Parents and guardians should use suitable device, payment and internet controls to help prevent children from accessing gambling services. Do not share login details, payment methods or devices with anyone who may be underage.

Each account should be used only by the registered account holder. Keep passwords secure, use account security features where available and notify the platform through its approved support channel if you believe someone else has accessed your account. Responsible gaming also includes protecting your personal information and taking action promptly when account activity does not look familiar.

Do not gamble on behalf of another person, allow another person to gamble through your account or ask someone else to avoid an account restriction for you. Keeping account access personal helps protect you and supports safer gambling controls. You should also check that payment methods are used only with the permission of the account holder.

Imperial Wins Casino encourages players to make careful, informed decisions and to use safer gambling tools before problems arise. If gambling is no longer enjoyable, if you are gambling beyond your budget or if others have expressed concern, stop playing and seek support. Choosing to take a break is a positive step, and there is no need to wait until losses become serious.